KIJO was approached to build an online mobile check-in application for the travel market. The initial idea was floated so that customers would be able to check-in on a mobile devices using their booking information, without having to interact with a member of staff or using a ticket.
There is a risk when developing self service solutions of frustrating customers with a bad experience or ultimately losing a transaction altogether. From a user experience perspective it was imperative that the app was simple to use, providing a seamless booking experience from start to finish for customers.
As a direct result of Ticketless queuing time is down dramatically with staff reporting exceptionally high levels of satisfaction within initial testing of the application. Ticketless was designed with the user in mind from the get go and this can be seen in the initial feedback from customers. We expect to refine the application and have it improve the self service check-in experience for thousands of future customers for our client.
Airparks one of the countries biggest off-site airport parking operators.