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Studio Assistant

At KIJO we have honed our craft helping businesses of all sizes realise their potential for digital innovation. Ranging from startups to FTSE listed PLC’s.


At KIJO we have honed our craft helping businesses of all sizes realise their potential for digital innovation. Ranging from startups to FTSE listed PLC’s.

The KIJO team is multi-disciplined with expertise covering strategy, user experience and development. All this combines to create solutions that have a real tangible effect on key business metrics. Our laser-like focus on the things that are important to our clients ensures we deliver on our promises consistently.

KIJO is on a journey to Build the Future one project at a time, we’d really like it if you could join us.

The Role:
The Studio Assistant will work 20 hours a week, over 5 days (4 hours per day), providing administrative support to various departments. The successful candidate must live within a reasonable commute of Birmingham as there is a requirement to work in the office 2 days per month.

Key Responsibilities will include:

  • Being the first point of customer contact by answering calls and arranging callbacks
  • Responding to Care Tickets and assigning them internally
  • Managing ongoing assigned Care Projects
  • Monitoring the accounts inbox
  • Contacting customers in regards to overdue invoices
  • Reconciling payments in Xero
  • Scheduling Social Media posts for Launch Days
  • Managing Project Launch Days to ensure they run smoothly
  • Helping to arrange internal & external meetings (Zoom or in-person)
  • Studio calendar management via Asana (including holidays & birthdays)
  • Completing Purchase Orders
  • Ordering equipment for staff and arranging collection of equipment when staff leave the business
  • Ordering gifts and vouchers
  • Helping to arrange travel and accommodation for meetings where required
  • Assisting with onboarding activities including creating software accounts
  • Taking an active role in employee health and well being

Required Skills / Experience:

  • Exceptional customer service skills
  • Highly organised and able to mutli-task
  • Have a high attention to detail
  • Able to work independently to proactively solve problems
  • A team player who is happy to assist others to get tasks completed

Benefits

  • 30 days holiday per year plus full Christmas closure
  • Full remote working within the vicinity of the office
  • Computer equipment provided for all team members
  • Flexible working hours
  • Company pension scheme
  • Discretionary bonus scheme
  • £100 a month bonus to months Most Valuable Player – MVP
  • Free eye tests for all team members
  • Fully paid in work training hours – 1 working day per month (pro-rata for part time employees)
  • 12 month training plans
  • Training & personal development integral to role
  • Birthdays off
  • 4x quarterly events
  • Monthly staff raffle prizes
  • KIJO games “Championship” with prizes
  • Regular training workshops to help improve skills across the company
  • Travel and accommodation expenses fully paid for meetings
  • Project launch celebration days – celebrate success as a team

At KIJO, we believe a happy team is a productive one. We invest in our staff, and enjoy rewarding our team for a job well done. As KIJO grows, the right candidate will be given the chance to progress within the agency, and gain recognition for their high standards and hard work.

Apply

Benefits

  • 30 days holiday per year plus full Christmas closure
  • Fully Remote Working
  • Computer equipment provided for all team members
  • Flexible working hours
  • Company pension scheme
  • Discretionary bonus scheme
  • £100 a month bonus to months Most Valuable Player - MVP
  • Free eye tests for all team members
  • Fully paid in work training hours - 1 working day per month
  • 12 month training plans
  • Training & personal development integral to role
  • Birthdays off
  • 4x quarterly events
  • Monthly staff raffle prizes
  • KIJO games “Championship” with prizes
  • Regular training workshops to help improve skills across the company
  • Travel and accommodation expenses fully paid for meetings
  • Project launch celebration days - celebrate success as a team